Privacy Policy

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Effective Date:   [ 01 October 2025 ]
Company:   Trade And Home Solutions Pty Ltd

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At Trade And Home Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services, including landscaping, garden designs, tree felling, irrigation systems, composting & lawn dressing, site clearing, and stump removal…

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1. Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, phone number, email address, and physical address.

• Service Information: Property location, project requirements, and preferences related to our services.

• Payment Information: Bank details, invoices, or other billing-related information (when necessary).

• Communication Records: Emails, calls, or text messages exchanged between you and our team.

We do not collect or store sensitive information such as ID numbers or financial data beyond what is necessary to process payments.

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2. How We Use Your Information

We use your personal information to:

• Provide and manage our services (e.g., landscaping, garden design, site clearing).

• Schedule consultations and respond to inquiries.

• Process payments and issue invoices.

• Send updates, quotes, or project progress reports.

• Improve our services based on customer feedback.

• Comply with legal and regulatory requirements.

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3. How We Share Your Information

We respect your privacy and will never sell your personal information. However, we may share information in the following limited circumstances:

• Service Providers: With contractors, suppliers, or partners strictly for fulfilling the agreed services.

• Legal Obligations: If required by law, court order, or government regulation.

• Business Operations: If we merge, sell, or restructure the business, your information may be transferred as part of the transaction.

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4. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. This includes secure storage of digital and physical records. However, no system is completely secure, and we cannot guarantee absolute protection.

5. Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once no longer needed, data will be securely deleted or destroyed.

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6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate information.

• Ask us to delete your information (subject to legal or contractual obligations).

• Withdraw consent to receive marketing communications.

To exercise these rights, contact us using the details below.

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7. Cookies & Website Use (if applicable)

If our website uses cookies, they may collect non-personal information (like browsing behavior) to improve user experience. You can manage or disable cookies through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website (if applicable) with the updated effective date.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Trade And Home Solutions Pty Ltd
Email: [carltonzs@yahoo.com]
Phone: [+27 72 305 2652]